Privacy Policy

1. Introduction

Welcome to Kunal Enterprise ("we," "us," "our," or "Company"). We are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us, including:

• Contact Forms: When you fill out our contact form or quote request, we collect your name, email address, phone number, and service requirements.
• Phone Calls: When you call us at +91 70209 76710, we may collect your phone number and the details of your inquiry.
• WhatsApp Communications: When you contact us via WhatsApp, we collect your phone number and message content.
• Email Communications: When you email us at info@kunalenterprise.in, we collect your email address and message content.
• Service Requests: Details about the services you request, including your address, preferred dates/times, and specific requirements.
• Payment Information: When applicable, we may collect payment details (processed securely through third-party payment providers).

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• Device Information: IP address, browser type, operating system, device type, and unique device identifiers.
• Usage Information: Pages visited, time spent on pages, links clicked, and referring/exit pages.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance user experience and analyze website performance.

2.3 Information from Third Parties

We may receive information about you from third-party service providers, payment processors, and analytics platforms.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide, maintain, and improve our plumbing, labour supply, painting, maintenance, and housekeeping services.
• Communication: To respond to your inquiries, provide quotes, confirm bookings, and send service updates.
• Billing and Payment: To process transactions, issue invoices, and collect payments.
• Marketing: To send promotional materials, service updates, and offers (only with your consent where required).
• Customer Support: To assist with service issues, complaints, and feedback.
• Analytics: To understand website usage patterns and improve our digital presence.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Fraud Prevention: To detect, prevent, and address fraudulent activities and security issues.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With technicians and service providers necessary to fulfill your service requests.
• Payment Processors: With secure payment gateways to process transactions.
• Legal Requirements: When required by law, court order, or government agencies.
• Business Partners: With trusted partners who assist in business operations (subject to confidentiality agreements).
• Business Transfers: In the event of merger, acquisition, or business sale, your information may be transferred as part of the transaction.

5. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure HTTPS encryption for website data transmission
• Restricted access to personal information (authorized personnel only)
• Regular security audits and updates
• Secure storage of sensitive data

Important: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access, update, or correct your personal information. To do so, please contact us at info@kunalenterprise.in.

6.2 Opt-Out of Marketing Communications

You can opt out of receiving promotional emails and messages by clicking the "Unsubscribe" link in our communications or by contacting us directly.

6.3 Cookies Management

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

6.4 Data Deletion

You may request deletion of your personal information, subject to legal and operational requirements. Contact us to submit a deletion request.

7. Data Retention

We retain your personal information for as long as necessary to provide services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Service Records: Retained for 3-5 years for warranty and service history purposes.
• Financial Records: Retained according to Indian tax and accounting requirements (typically 7 years).
• Contact Information: Retained until you request deletion or opt out of communications.
• Website Analytics: Aggregated data retained indefinitely; individual tracking data deleted after 13 months.

8. GDPR and International Privacy Laws

If you are located in the European Union, United Kingdom, or other jurisdictions with data protection regulations, the following applies:

• Legal Basis: We process your data based on contract performance, legitimate business interests, or your consent.
• Data Subject Rights: You have the right to access, rectify, erase, restrict, or port your data.
• Complaints: You may lodge complaints with your local data protection authority.
• Data Protection Officer: For queries, contact us at info@kunalenterprise.in.

9. Children's Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing any personal information.

11. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it is used
• Right to delete personal information collected from you
• Right to opt-out of the sale of your personal information
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at info@kunalenterprise.in.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by updating the "Last Updated" date at the top of this page. Your continued use of our website after changes indicates your acceptance of the updated Privacy Policy.